Terms of Service.

1. About these terms

These Terms of Service govern services supplied by Green Boost Ltd, trading as Built For Local (“we”, “us” or “our”) to the customer named in the accepted order (“you” or “your”). Our services are intended for businesses, including sole traders, purchasing for their trade, business or profession.

The agreement consists of these terms and the written order, proposal or service specification that we accept. An enquiry alone does not create a subscription. The agreement starts when we accept your signup or order and confirm it to you. You must be authorised to enter into the agreement for the business.

The accepted order defines the services and any agreed variations. A variation to these terms must be expressly agreed in writing; general marketing statements do not override the billing and cancellation provisions below. If there is a conflict, an expressly agreed variation takes priority, followed by these terms and then the remaining service specification. Keep a copy of the terms and order accepted at signup.

If you are legally a consumer despite the intended business use, nothing in these terms removes mandatory consumer protections, cancellation rights or remedies. Any legally required early cancellation or refund rights take priority over the minimum commitment.

2. Services and scope

We provide the website, local SEO and other services described in your accepted order. The Local Authority Package combines website work and ongoing local search services; the agreed scope identifies your trade, service area, launch pages, monthly work and included hosting or maintenance.

Services start immediately upon signup. Starting the service means beginning onboarding and the agreed work; it does not mean that a completed website will be available on the signup date. Delivery depends on the scope, access, content and approvals needed. We will use reasonable skill and care and communicate material delays.

Advertising management, advertising spend, extra development, link building, third-party subscriptions and work outside the agreed scope are included only if expressly stated in the order. We will agree additional work and charges before incurring them. Any trade or town exclusivity applies only where its scope and duration are confirmed in writing.

3. Local Authority Package: charges and commitment

The Local Authority Package subscription is £499 per month. No VAT is charged. Green Boost Ltd, trading as Built for Local, is not VAT registered. The service begins immediately on your confirmed signup date.

There is a minimum three-month service commitment, including the first 30 days. For this package, the three service months are the first 30-day period followed by two paid monthly service periods. The minimum commitment ends one calendar month after the second £499 payment is due. The subscription charges for that minimum commitment total £998 (no VAT charged).

The first 30 days are free of subscription charges, but they form part of the minimum commitment. They are not a no-commitment trial. Separately agreed extra services or third-party costs are not made free by this offer.

We will confirm the signup date, first payment date, recurring billing date and minimum-term end date in your order confirmation. A monthly payment covers the following monthly service period. If a monthly billing date does not exist in a particular month, the payment is due on that month’s last day. Processing delays do not change the agreed service or billing periods.

After the minimum commitment, the subscription continues automatically as an ongoing website and SEO optimisation plan at £499 per month until you cancel in accordance with section 5. There is no new fixed minimum commitment merely because the subscription renews.

4. Payments and failed collections

By signing up, you authorise recurring collection through the payment method agreed at signup: the first £499 payment after 30 days, the second £499 payment one month later and monthly payments thereafter until cancellation takes effect. Any payment-provider mandate or payment authorisation also applies. Keep your payment details current and ensure sufficient funds are available.

If collection fails, we will notify you and may retry the amount properly due through the agreed payment method. We will not charge the same amount twice. Cancelling a payment mandate, blocking collection or allowing a payment to fail does not itself cancel the service agreement or remove charges already due.

Where an overdue payment remains unresolved, we may suspend affected services after written notice and a reasonable opportunity to pay, normally at least 14 days. Immediate restriction may be necessary for a security or legal risk. We will explain the effects of suspension and, where reasonably possible, avoid preventable disruption to your live website.

Suspension does not create an additional minimum term. Valid unpaid charges remain payable, but we will not impose duplicate charges, penalties or charge for additional work you have not authorised. We may exercise applicable statutory rights to interest and recovery costs on overdue business debts only to the extent permitted by law. Contact us promptly about a billing error or a disputed payment.

5. Cancellation, renewal and refunds

You may give cancellation notice at any time by emailing hello@builtforlocal.uk. Identify your business and the subscription you want to cancel. Notice is effective when received; we will acknowledge it and confirm the final service date and any remaining payments. If you do not receive an acknowledgement, follow up so that receipt can be checked.

Cancellation cannot take effect before the initial minimum three-month commitment ends, except where required by law or where a right to terminate for our breach applies. The two £499 payments remain due on their scheduled dates unless otherwise agreed in writing or required by law.

We must receive at least seven (7) calendar days’ written notice before your next monthly renewal date. You can give notice during the minimum commitment to prevent renewal at its end, provided this notice requirement is met. After the minimum commitment, timely cancellation takes effect at the end of the current paid monthly service period. If less than seven calendar days’ notice is received, the next monthly subscription payment becomes due and cancellation takes effect at the end of that renewed billing period. We may agree an earlier end date in writing. No further main-subscription payment will be collected after cancellation takes effect.

Once work has commenced for a paid monthly service period, no refund is provided for that period simply because you choose to cancel or stop using the service before its end. Services remain available until the end of the paid period, subject to these terms. This does not affect refunds or remedies required by applicable law, services not properly supplied, billing errors or sums collected after cancellation takes effect.

6. Breach, suspension and termination

Either party may terminate for a material breach if the other party does not remedy a breach capable of remedy within 14 days of written notice explaining it. A serious breach that cannot be remedied, unlawful activity or an immediate security risk may justify immediate termination or suspension to the extent reasonably necessary and lawful.

If you terminate because of our unremedied material breach, the minimum commitment does not require you to pay for future services that will not be supplied. We will refund prepaid charges for those future services, without affecting other lawful remedies. If we end the agreement for our convenience, we will give reasonable written notice and refund prepaid charges for the period after termination.

Termination does not erase valid charges already due or other rights accrued before it. Any claim for losses caused by a breach is subject to applicable law, mitigation and section 12; termination does not automatically make every future subscription payment immediately payable.

When the main subscription ends, its ongoing SEO, digital marketing, maintenance, reporting and included hosting end on the confirmed final service date, subject to the separately agreed hosting option in section 10 or an agreed transition. Completed website ownership and transfer rights are preserved as set out below. Any separately contracted service follows its own agreed cancellation terms.

7. Your responsibilities

You must provide accurate business details, lawful and appropriately licensed content, access to relevant accounts, and timely feedback and approvals. Tell us promptly about changes to your services, locations, contact information or legal obligations. Delays in providing required items may delay delivery; unless agreed otherwise, they do not pause the subscription or extend the initial free period.

You are responsible for the accuracy of business claims, prices, qualifications, testimonials, project images and permissions relating to people shown. Review content before approval and tell us about errors. We remain responsible for exercising reasonable skill and care in our own work.

Keep control of your domain and business accounts where possible, use secure credentials and grant only the access needed. You must not ask us to publish unlawful, misleading, infringing or harmful material, fabricate reviews or breach platform rules. You remain responsible for your business’s regulatory requirements and for responding to enquiries generated through the website.

8. SEO, marketing and third-party platforms

SEO and marketing results depend on factors beyond our control, including competition, location, demand, your offer, website history and changes made by search engines or other platforms. We do not guarantee particular rankings, indexing, traffic, AI-search mentions, lead numbers, sales, revenue or a timeframe for results.

Reports and recommendations are intended to help assess progress; attribution and tracking may have limitations. Third-party platform availability, policies, account reviews and algorithm changes may affect results. We are not responsible for those events themselves, but we remain responsible for our own negligence, breach of contract or failure to perform the agreed services with reasonable skill and care.

Any estimates or case studies illustrate possibilities or past results; they are not promises of the same outcome for your business. We will not knowingly use unlawful or deceptive practices and may refuse instructions that breach platform rules.

9. Intellectual property and website ownership

You retain ownership of materials you supply and grant us permission to use them only as needed to provide the services. You confirm you have the rights and permissions needed for that use.

Ownership of your completed website transfers to you upon completion of the initial three-month commitment and payment of all outstanding fees, unless otherwise expressly agreed in writing. To the extent we own bespoke website design, code and content created specifically for you under the agreed scope, we assign those rights to you when both conditions have been met and the website is completed. We will provide reasonable written confirmation when requested. You may discontinue the ongoing website and SEO service while retaining your website; later cancellation does not revoke rights already transferred.

We and other licensors retain ownership of pre-existing tools, reusable components, libraries, methods and third-party materials. For our pre-existing components incorporated into the completed website, we grant you a continuing, non-exclusive licence to use and adapt them as part of that website, including on another hosting provider. This does not permit resale of our standalone tools.

Third-party software, themes, plugins, fonts, stock media and services remain subject to their own licences. Some licences or subscriptions may be non-transferable, require a replacement licence or incur ongoing charges. We will identify known material restrictions relevant to a transfer. Your website ownership does not include our internal working files, unrelated systems or other clients’ information.

10. Website Ownership, Hosting & Cancellation

You may leave the main website and SEO service after the initial three-month commitment by giving the notice required in section 5. Ownership of the completed website transfers as set out in section 9, subject to payment of outstanding fees. You can retain the website without continuing the main subscription.

Hosting and maintenance after cancellation

The £499/month subscription is an ongoing website and SEO optimisation plan. Hosting and maintenance are included while that plan is active. The plan continues after the initial three-month commitment until cancellation takes effect under section 5.

After cancelling the main plan, ownership of the completed website remains with you once the conditions in section 9 are met. You may choose either of the following monthly options by agreement with us, or request the included standard handover and arrange hosting with another provider. These are alternative packages, not cumulative charges. No VAT is charged on either option. Green Boost Ltd, trading as Built for Local, is not VAT registered.

• Website Hosting Only – £29.99 per month: No VAT is charged. Continued hosting of the existing website, including hosting infrastructure and SSL where supported. Our ongoing website maintenance, content changes, SEO and marketing services stop. This option does not include image or text updates, technical maintenance, software updates or ongoing website development.
• Website Hosting & Maintenance – £50 per month: No VAT is charged. Continued hosting and SSL where supported, routine technical maintenance, software updates where applicable, security checks and reasonable minor maintenance to the existing website, including changing images or existing text.

Minor maintenance means small corrections to existing text or contact details, replacing an existing image with an approved client-supplied image, or fixing minor layout or link issues within the existing site. It does not include unlimited changes, new pages, copywriting, redesigns, new features, integrations or substantial technical work. We confirm whether a requested task falls within the package before undertaking it; additional work and charges must be separately agreed.

Neither option includes ongoing SEO, Google Business Profile optimisation, new service or location pages, content creation, link building, ranking-improvement work or digital marketing. Additional development, content changes outside minor maintenance and SEO work must be agreed and charged separately. Hosting or maintenance does not guarantee search rankings, traffic or enquiries.

The selected hosting option begins when the main subscription ends, so the main fee and replacement package do not overlap. We confirm its start date and monthly renewal date in writing. It continues monthly until cancelled with at least seven calendar days’ written notice before renewal, using the email and receipt arrangements in section 5. If notice is late, the next monthly fee becomes due and cancellation takes effect at the end of that period. The refund protections and exclusions in section 5 also apply. No new three-month minimum applies to either option unless expressly agreed in writing.

Website handover to another provider

You may request a handover to an alternative hosting provider, subject to the ownership conditions in section 9, settlement of outstanding fees, platform capabilities, third-party licences and technical compatibility. Tell us before the final service date where you want it moved so we can coordinate the handover and reduce downtime.

We will provide reasonable assistance and make available the completed website files, content, assets and export materials we control and can lawfully transfer, together with relevant client account or domain access we hold on your behalf. We will not disclose credentials belonging to other clients or our shared infrastructure. Provider-specific features may need rebuilding or replacement by the new provider.

The standard website handover is included. Additional migration, redesign, integration changes or technical support outside that handover will be quoted and agreed separately before charges are incurred. A transfer does not guarantee that every third-party feature operates unchanged on another platform.

You remain responsible for domain renewals, email hosting, third-party licences and other separately held services. If you do not select either of our hosting options, arrange replacement hosting, SSL, maintenance and security before our included services end. We will confirm when our hosting is due to stop. Cancellation does not automatically cancel subscriptions you hold directly with other providers.

When SEO and marketing stop

All ongoing SEO and digital marketing included in the main subscription cease at the end of its paid service period. Existing website content remains in place, subject to applicable licences. We do not guarantee that search engine rankings, organic traffic or enquiries will be maintained after cancellation. Separately contracted advertising or other services remain subject to their own agreed terms.

11. Privacy and confidentiality

Our Privacy Policy explains how we handle personal information relating to website visitors and enquiries. Each party must comply with applicable data protection law for the personal information it controls.

If providing your services requires us to process personal information on your behalf, we will agree an appropriate data-processing arrangement covering instructions, security, confidentiality, subprocessors, assistance and return or deletion of information where required. These terms do not replace that arrangement.

Each party will protect confidential business information received from the other and use it only for the agreement, sharing it only with people or providers who need it and are subject to appropriate obligations, or where disclosure is required by law. This does not cover information already lawfully public, independently developed or lawfully obtained from another source. Appropriate confidentiality obligations continue after termination.

12. Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability or remedy that cannot lawfully be excluded or limited.

Subject to that protection and only to the extent permitted by law, our total liability arising out of or in connection with the agreement, whether in contract, tort (including negligence) or otherwise, is limited to the subscription and service fees paid or payable under the agreement in the 12 months before the event giving rise to the claim. This limit is subject to applicable statutory requirements, including the requirement of reasonableness where it applies.

To the extent permitted by law and subject to reasonableness, neither party is liable for indirect or consequential losses. We do not exclude responsibility merely because a loss involves a third-party system; our own breach or negligence remains subject to these terms and applicable law.

Each party must take reasonable steps to reduce avoidable losses. Your obligation to pay valid agreed charges is not removed by the liability limit. This section does not allow us to retain an overpayment or avoid an agreed or legally required refund.

13. Events outside reasonable control

Neither party is responsible for a delay caused by an event outside its reasonable control, provided it promptly explains the impact, takes reasonable steps to minimise disruption and resumes performance when possible. Examples include major infrastructure outages, natural disasters and government restrictions. This does not excuse charges already due.

If such an event prevents a material part of the service for more than 30 consecutive days, either party may end the affected services by written notice. Prepaid charges for services that cannot then be provided will be refunded, and future charges for the terminated services will cease.

14. Contact, complaints and notices

Send service questions, billing disputes, cancellation notices and complaints to hello@builtforlocal.uk. Include your business name, a description of the issue and your preferred resolution. We will acknowledge complaints, investigate them and provide a response within a reasonable time. Please allow us a reasonable opportunity to resolve a problem.

We will send contractual notices to the contact email you provide. Keep it up to date. Notices take effect on receipt, subject to any mandatory legal rules. Attempts to resolve a complaint do not remove either party’s right to seek a legal remedy.

15. Changes and general provisions

The Local Authority Package continues at the stated £499 monthly price unless a change is expressly agreed with you. We will not retrospectively change your agreed charges or minimum commitment. Posting revised terms on the website alone does not change an existing agreement. These revised ownership, hosting and cancellation provisions apply to new agreements accepted on or after 18 October 2026; changes to existing agreements require written agreement as described here. Any material change to an existing agreement must be notified and agreed in writing, except changes required by law; where applicable, you retain any legal right to reject a change or end the agreement.

If a provision is held unenforceable, the remaining provisions continue to apply so far as legally possible. A delay in exercising a right does not waive it. Neither party may transfer the agreement in a way that reduces the other party’s rights without consent, except where the law permits. We may use suitable subcontractors but remain responsible for the agreed service.

The agreement does not create a partnership, agency or employment relationship. A person who is not a party has no right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999. Nothing in this section excludes liability for fraud or prevents reliance on rights that cannot legally be excluded.

16. Governing law and jurisdiction

The agreement and disputes arising out of or in connection with it, including non-contractual disputes, are governed by the law of England and Wales. For business customers, the courts of England and Wales have exclusive jurisdiction, subject to mandatory law. If consumer protections apply, this clause does not deprive you of any mandatory protections or court rights available to you.

17. Google Ads management: payment and cancellation

Google Ads management is a separate monthly service, charged at the amount confirmed in your accepted order. Management fees are payable monthly in advance for the following service period. We confirm the start date, payment date and renewal date in writing. Unless a different commitment is expressly agreed in writing, Google Ads management continues on a monthly rolling basis; the Local Authority Package's three-month commitment does not automatically apply to this separate service.

Advertising spend is separate from the management fee and is paid directly to Google. Google's own billing and refund arrangements apply to that spend. Cancelling website or SEO services does not automatically cancel separately contracted Google Ads management, and cancelling Google Ads management does not automatically cancel the website or SEO subscription.

To cancel Google Ads management, email hello@builtforlocal.uk, identifying your business and the service, so that we receive at least seven (7) calendar days' written notice before its next monthly renewal date. We acknowledge receipt and confirm the final date. Timely cancellation takes effect at the end of the current paid management period. If notice is late, the next monthly management fee becomes due and cancellation takes effect at the end of that renewed period, unless we agree otherwise in writing or applicable law requires otherwise.

Once management work has commenced for a paid monthly period, no refund of that month's management fee is provided simply because you cancel or ask for campaigns to be paused before the period ends. The agreed management service remains available until the end of the paid period, subject to these terms. This does not exclude refunds or remedies required by law, services not properly supplied, billing errors, overpayments or charges collected after cancellation takes effect. Any right to terminate for our breach remains available.

Pausing adverts or cancelling a payment mandate is not itself cancellation of the management agreement. At the end of management, ongoing campaign management and reporting cease. We confirm the campaign and account-access arrangements with you; if campaigns continue, you remain responsible for their advertising spend and future management. Account access is handed over through appropriate provider permissions, without disclosing shared credentials.